VIP – IT Desktop Support Engineer (Female Applicants Only)

📍 Location: Amsterdam, Netherlands

We are looking for a proactive and customer-focused VIP IT Desktop Support Engineer to join our team in Amsterdam. This role is ideal for someone passionate about providing exceptional end-user experiences while maintaining the highest standards of professionalism, discretion, and technical expertise.

Key Responsibilities

• Provide first-line and VIP technical support for hardware, software, and networking issues.

• Walk users through application installations, configurations, and troubleshooting steps.

• Perform remote and on-site support using diagnostic tools and clear, user-friendly communication.

• Customize desktop applications and settings to meet user or departmental needs.

• Record and track issues, resolutions, and user feedback in service logs.

• Escalate complex incidents and coordinate with higher-level support teams.

• Support device imaging, deployment, and configuration across the network.

• Maintain accurate IT asset and inventory records.

• Deliver high-quality, discreet support to VIP users.

Essential Qualifications

• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

• Strong hands-on experience with Windows 10/11, Office 365, OneDrive, Intune, and ServiceNow.

• Experience in Walk-in IT Service Centers and VIP Support environments.

• Familiarity with Windows, MacOS, and Linux operating systems.

• Strong understanding of network security, antivirus, and office automation tools.

• Excellent communication, problem-solving, and multitasking abilities.

• Experience working in Agile and ITIL-based service environments.

Preferred Skills

• Knowledge of Active Directory, Group Policy, DNS, DHCP, and VPN.

• Familiarity with MDM tools and asset management systems.

• Understanding of endpoint security and data protection best practices.

• Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation are advantageous.

✨ Why Join Us?
Be part of a dynamic and supportive environment where you’ll play a key role in delivering world-class IT support and ensuring seamless business operations for high-profile users.